In spite of the fact that the hosting service provided by the different companies appears the same, each provider has got a customized platform with its own modifications and different ways to execute specific operations. That is the reason why, a broad knowledge base will be pretty helpful both for people with little to no prior experience and for technically seasoned individuals who will at some point learn how specific procedures are carried out, but will waste some time meanwhile. The aim of such a knowledge base is to make the hosting service quick and simple to use, sparing users loads of time and efforts. The consequence is more pleased customers, since they can quickly find the information they’re looking for, and much less work for the support staff representatives, because typically most of the questions and difficulties that customers have are already included in the knowledge base. In case the articles themselves are competently written and encompass more topics, you will be able to learn more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Web Hosting

If you’ve purchased your very first shared web hosting plan from our company or have migrated your website over to us, you’ll get familiar with our platform and our custom-built Hepsia Control Panel in no time due to the fact that we have prepared an in-depth web-based knowledge base where you can find all the info that you could ever need – both general info in regard to the web hosting service as a whole and more concrete info about the separate functions that you can make use of and the complications that you may stumble upon. The articles are available in 2 locations. The complete article archive is accessible via the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each section of the Control Panel too. You can get to know how to accomplish more or less everything, from creating an .htaccess config file to administering an electronic mailing list, and all the articles offer in-depth guides, so you’ll never get bewildered due to an ambiguous text. Certainly, in case you confront a more specific obstacle and you cannot find an adequate solution in our knowledge base, you can get in touch with our customer care team members 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared a comprehensive online knowledge base for all our present and potential clients, so in case you get a semi-dedicated server account through us, you’ll be able to find any information that you need at any time. We’ve got tons of informative articles, which will help you better understand what is going on in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are simply two examples. Our elaborate guides will help you do anything you need – unpack an archive, import a MySQL database, forward a domain, etc. Moreover, we also have troubleshooting guidelines, which will enable you to find out what induces a given problem and the probable solutions for it. In case you’re unable to send emails or your domain name opens a 500 Internal Server Error message, for example, you can refer to our knowledge base and solve the issue in no time. You can access the articles through each Control Panel section, as well as through the dedicated Help section.