There are several ways to get in touch with the web hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a trouble ticket system. It is the least complicated channel of correspondence for many reasons. In case no client service team member is free at the moment and they are all busy, a telephone call may not be responded to, but a ticket will invariably be received. Besides, you can copy/paste extensive pieces of info without needing to worry about typographical errors, and in case a specific problem requires more time to be fixed or a number of responses need to be exchanged, all the info will be in one and the same place, so each party can always see the comments left by the other one. The disadvantage of using tickets to contact your web hosting company is that they are often separate from the hosting platform, so if you need to provide info or to adhere to guidelines, you will have to use no less than two separate interfaces and this number could increase if you’d like to manage a number of domains. Moreover, lots of web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from our company, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst you’re browsing through your files or fine-tuning various settings. The ticketing system is being closely monitored 24/7/365 by our client service team and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to receive help. In contrast to some other web hosting companies, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and ask for information with regards to any billing or technical issue. Besides, you can see a selection of informative articles, which will help you resolve the most commonly experienced issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you wish to get in touch with our tech support team, you will be able to send a ticket directly from your Hepsia hosting Control Panel instead of going through a completely different help desk support platform like you’ll have to do with the vast majority of hosting providers out there. Our integrated ticketing system will enable you to submit a new ticket with no effort and to go through older tickets using a clever search filter. Moreover, you’ll be able to have a look at the relevant knowledgebase articles that our system will present you with on the basis of the category that you pick for your new ticket. You can do all of the abovementioned operations without signing out of your Hepsia Control Panel at any time, which implies that if you bump into any difficulty or have an enquiry, you can get in touch with our technicians and resolve the particular problem in less than one hour using one platform.