A live chat is among the many methods of communication provided by some web hosting suppliers as a part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is faster compared to a support ticket and it will make it much more unlikely to misunderstand or misspell a word in comparison to a call with a representative. What's more, if the problem that you have requires some time to be reviewed and dealt with, you can do something different meanwhile rather than just waiting, as you would have to do if you call. You can also employ a live chat support service without spending a dime provided that you have world wide web access even when your web hosting provider is situated in another country and they do not have a local phone number that you can call.

Live Chat Support in Shared Web Hosting

We provide a live chat support service for all Linux shared web hosting services that we offer and we're able to help you with almost everything in real time. If you do not have an account with our company yet, we'll give you more information about the packages to help you to choose the most appropriate package. In case you are a current client, we can help you with any billing or general issue and also with multiple common tech problems, such as an email address setup in a desktop email client. If you can't give us a call for some reason or you're in some country where we don't have a local phone number, our live chat is the best option to contact us. Needless to say, some problems require additional time to examine and test, therefore you will have to open a ticket to our technicians, however, we are able to save you time and assist you with lots of issues on the chat.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as part of our services, so if you have any kind of questions concerning our semi-dedicated services, you'll be able to contact our customer support team at any moment regardless of whether you have already purchased your account or not. In general, the chat service is for billing, pre-sales and common questions and issues, but we are able to help you with a lot of technical questions too. We will help you pick the optimal plan for your web sites if you do not have an account yet, we can reply all of the billing questions or issues you may have or we can assist you with installing your new email address on your computer or smart phone - all the aforementioned will be done promptly as our live chat service is available all day long, every single day. No matter when you require help, you are able to speak to an agent and save a lot of time.