In case you have a site, a problem could always occur and it doesn’t necessarily have to be connected to the hosting service. For example, something might go wrong when you update an Internet app or some crucial data might be modified or erased by chance. No matter what the essence of the problem is, you’ll need to get in touch with the client support team and request them to recover a backup or to assist you in solving the problem that you are struggling with. How fast they will do it will predetermine the span of time that your sites will be offline. For given websites like social networks or online shops, a lengthened outage interval often equals losing users and cash. That is why, it is exceptionally important that you use the services of a hosting company that offers not only a good client care service, but also a quick one.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can forget about waiting around for hours, or even one whole day, to obtain a response to a tech support ticket or an email. No matter when you touch base with us, we’ll help you within maximum 1 hour with any technical or pre-sales inquiries you may have. In reality, our real reply time hardly ever exceeds 20 to 30 minutes. Since we are available night and day, you’ll always obtain help in a timely fashion and we realize exactly how critical that is in the online era. Soon after you contact us, we’ll reply to your questions. In case you experience any technical obstacle, we’ll rectify it for you, or we’ll supply you with all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take full advantage of our stunningly fast support service. You’ll receive a response to any trouble ticket submitted through the hosting Control Panel or email sent to our customer and technical support staff in less than one hour. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. It often takes substantially less time to examine and resolve a problem. We’ll provide you with more details if the solution entails something that should be done on your end. In case you touch base with us during weekends or holidays, the response time will be absolutely the same and because of the fact that our support staff will be at your disposal 7 days a week, you will receive timely assistance for virtually any general, billing or technical issue whatever the hour.