In the event that you have ever had a shared web hosting account before or you have dealt with any other online service, you probably know from personal experience that for certain things it's better to speak with a live person over the phone instead of exchange support tickets or emails. If you want to learn more about a particular service before you buy it or in case something small-scale should be made, for instance, it will be easier and quicker to do it in real time. When you're given the option to seek the advice of representatives by phone, it is also very likely that you're dealing with an actual hosting provider, not just a reseller. The level of support that you will get on the telephone varies between different companies - from common issues to expert technical support. Generally most of the providers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are handled through electronic mail or tickets.

Phone Support in Shared Web Hosting

Since we have live telephone support 14 hours per day, you'll be able to contact us and talk with one of our customer support agents to learn more about the Linux shared web hosting services that we provide and ensure that our servers match the system requirements for your web sites prior to purchasing anything. For your convenience, we now have telephone numbers on 3 continents and you will be able to call the one closer to you - in the United States of America, the UK or Australia. In case you're already a customer, you can phone us about general and billing matters, or even about some technical issues. If the issue is strictly technical or it needs more time to investigate, you'll have to use our ticketing system, which will allow both you and our tech support crew to track the details given by either side.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hours daily as a part of the support services for each and every semi-dedicated server package that we offer. Considering the fact that some issues are more difficult and time-consuming, you'll need to open a ticket in case you come across such a problem, but for all general, billing or minor technical issues you can always call us and we will help you quickly so as to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you will be able to find out whether you can host your sites on our innovative cloud platform or you'll be able to get any other general info on our semi-dedicated solutions. We now have local numbers in the United States, the UK and Australia along with a global number, so you're able to call the one that is nearer to your region.