24/7 Customer Support in Shared Web Hosting
The customer and technical support services for all of our shared web hosting packages are round-the-clock, which means that you can forget about waiting for a few days so as to receive assistance. In case you are not our client yet, you can phone us, chat with an agent or send an email message. If you do have an account, you'll be able to open a support ticket in addition to the other three methods of communication. You're able to select the best way to contact us based on what your location is or what kind of device you use. We will help you for almost any hosting-related question that you may have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to test our support services even before you get a semi-dedicated server account from us since we have phone and online chat support for pre-sales, billing and general questions. Our representatives will help you find the ideal plan or supply you with info about our servers, to check whether the system requirements for your websites are met. In case you're an active customer, you will also be able to contact us through email or through our ticketing system, that is accessible through the Hepsia web hosting Control Panel. We guarantee that when you employ these two methods of correspondence, you'll get an answer within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. If you have used the website hosting services of other service providers, even large ones, you can compare the reply time because it often takes a full day for them to take care of a ticket.
24/7 Customer Support in VPS
In case you buy a virtual private server through us, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local phone numbers in the United States, Great Britain and Australia plus a live chat service. If you're an active customer and you need help with a technical issue that requires longer time to analyze or resolve, you are able to open a support ticket from your billing account or you can send an e-mail message and we will take care of the issue and send you a response within one hour. The reply time is warranted 24/7, including weekends and holidays, yet for many issues it takes a maximum of half an hour to get support. Our support service covers your VPS plus all the pre-installed software it features, so in case you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
All dedicated server plans that we supply feature 24/7 support via different means of communication and with a 1-hour maximum answer time guarantee. In case you want to find out more about the packages or you have any kind of general or billing questions, you'll be able to phone one of the local numbers that we have worldwide or you can use our live chat support and speak to a live agent. For entirely technical difficulties that need the help of a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you can send an e-mail message, as all of these channels are more appropriate to monitor a specific matter. The answer time for them rarely surpasses 30 minutes, which means that you can forget about waiting for a whole day so as to receive help. Our support service is available for all server-related matters, and the pre-installed software. In the event that you want support for third-party applications, you can consider ordering the Managed Services upgrade that we provide with all the plans.