Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a one–hour response guarantee for any support ticket or email that you send to our customer support staff. We will quickly respond to all typical questions and forward right away the issue to our sysadmins if further assistance is needed. If you take advantage of our Administration Services package, we will complete any of the included server administration services at a time that has been discussed with you preliminary.
A Premium Client Care Service
We’ll be available to you 24–7–365 to respond to any inquiries that you may have regarding our Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also need help tackling server admin procedures, you can order our Administration Services package, which includes backup disk space, weekly OS updates, server monitoring and rebooting services, as well as installation and troubleshooting services
A User–Friendly Help Section
We have provided the Control Panel with an extensive knowledge base, which includes comprehensive explanations of all its features and functionalities. Additionally, we have created in–depth video tutorials that will further teach you how to carry out a given action or troubleshoot a frequently encountered issue. All the instructional articles and the tutorial videos are readily accessible from every section of the Control Panel through the Videos and Help buttons situated in the upper right corner.