1 hour ticket response
Fast assistance is our leading duty and that is the reason why we’ve got a team of skilled technical support engineers who are ready to offer a rapid response to any question that you could have. Simply submit your trouble ticket from the Control Panel and we’ll respond back to you within sixty minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute technical support ticket response time.
A Premium Customer Support Service
Each member of our help desk team has several years of experience in the Linux shared web hosting services industry and the vast majority of them have worked for us for at least five years. They all are ready to answer all your inquiries in the most competent way possible.
An Intuitive Help Section
Built into the Control Panel is an easy–to–navigate Help Center section, which offers you different sources of information. You can browse through a regularly updated knowledgebase featuring web hosting account management articles and web site administration articles, check out the educational video tutorials or consult the F.A.Q. library.