Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Answer Warranty

  • Our customer help and support crew is available round–the–clock to respond to every one of your service tickets. Every ticket you send out to us will be resolved within no more than sixty minutes. If your issue calls for the help of one of our administrators, we will send the ticket to the technician on shift and will inform you that the problem is under control.

  • Top quality support service
  • Expert Tech Assist Service

  • We will offer you 24x7 customer help through a lightning fast ticketing program included in your Control Panel. You can easily contact us at any time about any of the apps that come pre–installed on your virtual server, including the chosen Linux distribution, the server administration panel and our custom made Control Panel.

  • Intuitive help center
  • An Educational Help Zone

  • A comprehensive and consistently updated knowledge base is built into our in–house built Control Panel. It provides quick tips about how to perform all the basic website management jobs. The Help section offers you comprehensive how–to article tutorials and step–by–step video courses. You can open the Help area by hitting the Help or Video buttons in the top right corner of each Control Panel section.